Why We Charge For Site Visits
− We’re worth it. we have the education and experience to weigh in on a variety of landscape situations… and we're also generally smart enough to know when we don't know the answers.
− Running a business costs money. Going on site visits includes costs to drive & insure a vehicle as well as pulling us away from paying work. Although we like helping people and sharing ideas, it’s simply too expensive to drive all over the county educating people without compensation. We can choose to either recoup expenses solely from installation projects, in which case we feel we are overcharging our paying clients by charging them for marketing our services, or charge a fair price to everyone we meet help - whether they choose to work with us on installation work or not.
− We’re selective about who we work with. We choose not to work with people who don't value our time or craft. If you don't value our time and expertise enough to pay $50 for an hour of our time on site, our travel, and coordination, you don't value our time as much as our customer base.
− We’re busy and we value our time. Although I’m sure we’d love to meet you and you are lovely people we have families and friends we don't see enough of.
− We’ll likely save you money ( or stress ). We’ve been doing this long enough to know the costly mistakes most often made by homeowners (and typical ”Landscrapers”) and can help you to avoid them.
− We value your budget. If you are paying us we’ll surely bring our best. In the past we’ve provided free site visits and frankly gotten burned out trying to help everyone who called. We do our best work when we’re not burned out. When we do our best, you benefit.
− We aren't simply “salespeople”. Rather than trying to “upsell” clients into buying something they don't need, we focus on trying to truly understand a client's needs and give them exactly that. Oftentimes, what the client initially wants isn't want the client truly needs - and what they need is something we don't provide - we can help clients to understand this and oftentimes refer them to trusted contractors.
− On a good portion of site visits we talk clients out of doing work. We share an honest opinion on how to move forward. If we notice a problem with the home, or trees for example, we’ll point it out regardless of its impacts on the potential landscaping budget. It happens with new homeowners all the time. If you tell us you want a patio, I might say, "sure, but let's be sure you understand some of the other costs you might have in the next few years before deciding to spend that much on a patio. These silver maples are structurally weak and are fairly prone to storm damage - I’d have an arborist come assess them and let you know what they think in terms of potential lifespan and potential removal costs before making a big decision on a patio - I've seen costs as high as $5,000 each to remove trees like these".
− Other professionals (like marriage counselors) get paid so we should too.
− Because so many people seem to need marriage counselors. You’d be amazed how often we're called by someone who wants one thing, and we arrive to a site visit to find their spouse or partner wants something entirely different (or nothing at all). Although acting as an arbitrator can be somewhat interesting, it certainly doesn't fit our training or feel like a good use of time. We're happy to weigh in on differences of opinion but we're not in this line of work to be one person’s “expert witness” or take sides in a family dispute.
− Because we guarantee you’ll find value in our meeting. If you don't think we’ve provided a valuable service - just let us know and we’ll fully forgive consultation fees.